Shipping & Delivery Policy

Effective Date: 20 October 2026

At Jivaraa, we aim to deliver your favourite styles safely and efficiently. This Shipping & Delivery Policy explains how orders placed on our website are processed, shipped and delivered.

Website: https://jivaraa.com

1. Shipping Coverage

Jivaraa currently aims to deliver orders across serviceable locations in India.

Delivery availability depends on the serviceability of your PIN code and the courier partners operating in your area. If a location is not serviceable, we may be unable to fulfil the order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification, where applicable.

Business days exclude Sundays and public holidays.

During festive sales, promotional campaigns or periods of unusually high order volume, processing may take longer. If a significant delay is expected, we will make reasonable efforts to inform you.

3. Estimated Delivery Time

Once an order has been dispatched, estimated delivery times are generally:

1. Metro cities and major locations: 2–5 business days.
2. Other serviceable locations: 4–8 business days.
3. Remote locations: Additional time may be required.

These are estimates, not guaranteed delivery dates. Actual delivery depends on the destination PIN code, courier availability, weather, operational conditions and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

If free shipping is offered, the applicable eligibility conditions will be displayed on the website or during checkout.

For the latest shipping charges and offers, please refer to the information displayed at the time of placing your order.

5. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS or another available communication channel.

Please ensure that your contact number, email address and shipping address are accurate.

If you notice an error, contact our customer support team as soon as possible. Address changes may not be possible once an order has been packed or dispatched.

6. Order Tracking

Once your order has been dispatched, tracking details will be shared through the communication channel available for your order.

You may use the tracking link or tracking number provided to check the shipment status.

Tracking updates may take some time to appear after dispatch. If tracking information remains unavailable or does not update for an extended period, please contact us for assistance.

7. Delivery Attempts

Our courier partner will attempt delivery at the address provided during checkout.

Please ensure that someone is available to receive the parcel and that your phone number is reachable.

If delivery fails because of an incorrect address, an unavailable recipient, an unreachable phone number or other delivery-related circumstances, the courier may make additional attempts or return the parcel to us.

If an order is returned to us, we will contact you to discuss the available options, subject to the applicable order and refund policies.

Additional shipping charges, if any, will be communicated before they are applied.

8. Delayed, Lost or Undelivered Orders

Although we make reasonable efforts to dispatch and deliver orders on time, delays may occur because of courier operations, weather conditions, public holidays, transport disruptions or other unforeseen circumstances.

If your shipment appears delayed, please contact our customer support team with your order number.

We will coordinate with the relevant courier partner to investigate the issue and provide an update.

If a shipment is confirmed lost or cannot be delivered, we will work with you to resolve the matter through an appropriate replacement or refund, subject to availability and applicable law.

9. Damaged or Incorrect Products

Please inspect your order after delivery.

If you receive a visibly damaged, defective or incorrect product, contact us promptly, preferably within 48 hours of delivery, with:

1. Your order number.
2. Clear photographs or a video showing the issue.
3. Photographs of the outer packaging and shipping label, where available.
4. A brief description of the problem.

We will review the claim and guide you through the next steps under our Return & Refund Policy.

The reporting period helps us investigate courier and packaging issues. It does not limit any mandatory consumer rights available under applicable law.

10. Delivery Address and Contact Details

Customers are responsible for providing complete and accurate delivery details.

Jivaraa cannot guarantee successful delivery if the address or contact information supplied is incorrect or incomplete. However, we will make reasonable efforts to assist where possible.

Please contact us immediately if you identify an error in your order details.

11. Cash on Delivery

Cash on Delivery (COD), if available, will be offered only for eligible orders and serviceable PIN codes.

Any COD charges, payment instructions or order verification requirements will be communicated during checkout or order confirmation.

Repeated refusal or non-acceptance of COD orders may affect future COD availability, subject to applicable law and our published policies.

12. Contact Us

For questions about shipping, delivery or order tracking, please contact:

Brand: Jivaraa

Website: https://jivaraa.com

Email: support@jivaraa.com

Customer Support Hours: 10AM -6PM

Please mention your order number when contacting us so that we can assist you efficiently.

Thank you for shopping with Jivaraa.

Jivaraa — Timeless Elegance, Thoughtfully Crafted.