Privacy Policy

Effective Date: 20 October 2026

Welcome to Jivaraa. Your privacy is important to us. This Privacy Policy explains how Jivaraa (“we,” “our,” or “us”) collects, uses, stores and protects your personal information when you visit our website, place an order or interact with our services.

Website: https://jivaraa.com

By accessing or using our website, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our website or place an order.

Personal Information

1. Full name
2. Mobile number
3. Email address
4. Billing and shipping address
5. Other information you voluntarily provide when contacting us

Order Information

1. Products purchased
2. Order number and order history
3. Payment status and transaction reference
4. Delivery, return and refund details

Payment Information

Payments are processed through third-party payment service providers. We may receive payment confirmation, transaction references and payment status. We do not intend to store your complete card number, CVV or banking passwords on our website.

Technical Information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited and website usage data, subject to the technologies and settings in use.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

1. Processing and confirming your orders.
2. Arranging shipping, delivery and order tracking.
3. Processing eligible returns, cancellations and refunds.
4. Responding to customer enquiries and providing support.
5. Sending order confirmations and important service notifications.
6. Improving our website, products and shopping experience.
7. Preventing fraud, misuse and unauthorised transactions.
8. Meeting applicable legal, accounting and regulatory obligations.
9. Sending promotional communications where permitted by law and, where required, with your consent.

3. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

1. Payment providers: To process payments and refunds.
2. Shipping and logistics partners: To deliver orders and provide tracking.
3. Website and technology providers: To maintain website functionality, security and performance.
4. Customer communication providers: To respond to enquiries and send service notifications.
5. Professional advisers and authorities: Where reasonably necessary to comply with legal obligations or protect our rights.

These parties should receive only the information reasonably necessary for their assigned purpose and handle it in accordance with applicable requirements.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain essential website functions, remember preferences, improve performance and understand visitor activity.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, provide our services, resolve disputes, maintain business records and comply with applicable laws.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal and record-retention requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

1. Request access to personal information concerning you.
2. Request correction of inaccurate or incomplete information.
3. Request deletion of personal information where legally permissible.
4. Withdraw consent where processing is based on consent.
5. Raise concerns or submit a privacy-related complaint.
6. Exercise any additional rights available under applicable data protection laws.

To submit a request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before acting on your request.

8. Third-Party Websites and Services

Our website may contain links to third-party services, including payment providers and shipment-tracking platforms.

Those services operate under their own privacy policies and terms. Jivaraa is not responsible for the independent privacy practices of third-party websites. We encourage you to review their policies before sharing personal information.

9. Children's Privacy

Our website is intended for general retail customers and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable laws.

Any revised Policy will be published on this page with an updated effective date. We encourage customers to review this page periodically.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Brand: Jivaraa

Website: https://jivaraa.com

Email: support@jivaraa.com

Business Address: SHOP NO-2 SHIV SHAKTI ENCLAVE, VILL -SALARPUR, NEAR METRO STATION, BABU RAM COLONY, Sector 81, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201305

We will review privacy-related requests and respond in accordance with applicable law.

Thank you for trusting Jivaraa.

Jivaraa — Timeless Elegance, Thoughtfully Crafted.