FAQ's

Questions

If you don’t find your answer, Please contact us or Leave a Message, we’ll be more than happy to assist you.

Q 1. how do I make a purchase?

Browse through our shop section. Once you have found an item, click on the 'Add to cart’ button below each item. Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. You can use the 'Remove Item' link to delete items from your shopping bag. If you wish to continue browsing, click on the 'Continue Shopping' button. To complete your order, click on 'Proceed to Check Out' button.

Q 2. what is your delivery time?

Normally it takes 5-15 business days to deliver in India.

Q 3. Do I need to set an account to place an order?

YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process. Register with us and you'll be able to enjoy the following benefits through your Mulmul account: To create an account, simply click on ‘REGISTER' at the top right of the page to fill in your details.

Q 4. I have forgotten my password, what should I do?

If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

Q 5. What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions: • Credit cards - Mastercard, Visa and American Express • Net Banking - all major banks • Debit Carts - all major banks • Wallets • UPI'S

Q 6. Is it safe to use my credit card online at Jivaraa?

At Jivaraa your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company. You may also choose to securely store your credit card details with us. This means you will not have to enter them again during future purchases, making it quicker and simpler to shop.